Due to the custom nature of our prints, we do not accept returns. If something is wrong with your order, please email firstname.lastname@example.org with relevant details and pictures of the printed product and we will work with you to fix it.
Production Turn Around Time
Our turnaround time on the website product page refers solely to “Time in Production” or “Production Time”. For every order we receive, we generate digital proof for the artwork submitted. This Digital Proof is shared with you for your approval. Production time starts after the Digital artwork proof is approved.
Once production is complete and the shipping label generated, it may take up to one business day for orders to be picked up by shipping carriers (UPS, USPS, FedEx) and shipped out. Shipping Time is based on the “Shipping Method” selected for your order when placing the order.
Different Production Turnaround Times offered on the website are explained below:
1-2 Business Days: Order placed on a working Monday and proof is approved before the cut-off time of 6 AM PST will have Monday as Day 1. Production on such orders will complete latest by Tuesday EOD, Day 2, and shipping time begins. If artwork proof is approved after the 6 AM PST cut-off time, Tuesday is Day 1 and such orders will complete production latest by Wednesday EOD, Day 2, and ship out.
2-4 Business Days: Order placed on a working Monday and proof is approved before the cut-off time of 9 AM PST will have Monday as Day 1. Production on such orders will complete latest by Thursday EOD, Day 4, and shipping time begins. Based on our workload, we strive to and sometimes are able to ship out such orders on Day 2 or Day 3, but it is not guaranteed. If artwork proof is approved after the 9 AM PST cut-off time, Tuesday is Day 1 and such orders will complete production latest by Friday EOD, Day 4, and ship out.
5-7 Business Days: Order placed on a working Monday and proof is approved before the cut-off time of 9 AM PST will have Monday as Day 1. Production on such orders will complete latest by the following week Tuesday EOD, Day 7, and shipping time begins. Based on our workload, we strive to and sometimes are able to ship out such orders on Day 5 or Day 6, but it is not guaranteed. If artwork proof is approved after the 9 AM PST cut-off time, Tuesday is Day 1 and such orders will complete production latest by the following week Wednesday EOD, Day 7, and ship out.
*Note that some key Holidays and Plant closure days (due to inclement weather) and weekends are not considered Production Days.
Proof Approval Cut-Off Time:
Proofs will be emailed in 2-4 hours, during regular business hours, from the time of submission of the order. However, if there are potential issues with the artwork file, the proofing time would only start once the correct artwork files are received.
1-2 Business Days: Artwork approved by 6 am PST will commence production the same day. Otherwise, production starts on Next Business Day.
2-4 & 5-7 Business Days: Artwork approved by 9 am PST will commence production the same day. Otherwise, production starts on Next Business Day.
Multi-Page Print Orders (Booklets, Calendars):
For any multi-page print orders such as booklets and calendars add an extra day for production, proof preparation, and submitting for review.
Promotional Products Proof Approval Cut-Off Time:
All Proofs are approved before 1 pm PST, and production time will start the following day. (i.e. if a proof is approved before 1 pm PST on 10/1 Day 1 for production will be 10/2, and if it is approved after 1 PM PST Day 1 will be 10/3.)
Promotion Product Production Lead Times:
Lead times of promotional product varies by product, stock availability, the print method selected, and workload. Please check with us for the lead time by using Live Chat, E-mail us at email@example.com, or Call us at 888.391.0199.
If the printed product delivered to you does not meet the standards or has defect in them. You can reach us via Online Chat or by taking digital images of the problem in your product and emailing them to firstname.lastname@example.org with the order# in the subject line.
Our Quality Team will check the digital images, evaluate them with the artwork that was submitted determine the cause in quality lapse if any and will either decide to send them to Reprint or conclude that the printed product meets the standard requirements and respond back to the customer with the findings.
Depending on the quantities the jobs are run on different presses. If the quantity is less than 500 job it is run on Digital press whereas, quantities higher than 500 are run on Offset Press, which might result in shifts (color, coating, and quality).
Also, we use a gang run process where many jobs are put on a batch together and this can slightly affect color. We cannot guarantee color matching between jobs, sets, different stocks, previous runs and other printers.
*disclaimer: Occasionally, quantities of up to 5000 and more might be printed using digital printing to meet turnaround deadlines.
Promotional Products:Your all-inclusive price is primarily determined by,
- The product you select.
- The total number of ink colors needed for printing.
- Decoration method
- Imprint Locations
- The total quantity of items in your order.
- Paper Stock
- Printed Side
- Print Turnaround Time