How to escalate quality issues on printed product? How will it be resolved?

If the printed product delivered to you does not meet the standards or has defect in them. You can reach us via Online Chat or by taking digital images of the problem in your product and emailing them to contact@printmagic.com with the order# in the subject line.

Our Quality Team will check the digital images, evaluate them with the artwork that was submitted determine the cause in quality lapse if any and will either decide to send them to Reprint or conclude that the printed product meets the standard requirements and respond back to the customer with the findings.

Why my orders have a color shift compared to previous run?

Depending on the quantities the jobs are run on different presses. If the quantity is less than 500 job it is run on Digital press whereas, quantities higher than 500 are run on Offset Press, which might result in shifts (color, coating, and quality).

Also, we use a gang run process where many jobs are put on a batch together and this can slightly affect color. We cannot guarantee color matching between jobs, sets, different stocks, previous runs and other printers.

*disclaimer: Occasionally, quantities of up to 5000 and more might be printed using digital printing to meet turnaround deadlines.

How the price of products is determined for print and promotional products?

Promotional Products:

Your all-inclusive price is primarily determined by,
  • The product you select.
  • The total number of ink colors needed for printing.
  • Decoration method
  • Imprint Locations
  • The total quantity of items in your order.

Print Products:

  • Quantity
  • Size
  • Shape
  • Paper Stock
  • Coating
  • Printed Side
  • Print Turnaround Time
Note: Custom request will affect the cost.
How can I get help with custom design related to promotional products and print products?
We are always happy to help! Most design questions can be answered by our Design Service representatives.
Can you help in providing a sample before I order?
Sorry, at present we do not send a sample as we send you the same product what you order.n Please fill the contact us form so that we can provide you the information.
How to track the order status after the purchase is done?
Check your order status any time using the Order Number by logging into your account (MyAccount Section -> Orders page).
When can I expect to receive the order?
The standard delivery is mentioned while you check out the product and do the payment.
Where can I check the order status?
You can check order status in MyAccount -> Orders Page.
Can I place an order by mail?
Orders must only be placed through the website.
What browsers work best for your site?
Browse our site using the latest version of all browsers.
Can you rush my order?
Contact our representative to see what best we can do for you.
For reorder an item, will I have pay set-up charges again?
Some of our items will require you to do so. Please call your customer service representative.
Can I cancel or make changes in my order?
Always contact customer service if you have changes to an order or want to cancel an order.
Do you charge sales tax?
We only charge sales tax on orders within The United State as that is where our main office is located.
What if I have a problem with placed order?
If the received order differs from what you order, if your order arrives later than promised, or any other flaw compared to actual order placed then please contact our customer team to resolve the problem.
What must I do if I didn’t get email notifications?
If you are not receiving the email notifications, we recommend you check your spam/junk folder or contact Customer Service Team.
What type of files can I send to Print?
We recommend.PDF file. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png.