PrintMagic FAQ

If you have lost your password, Go to the Login Page or click on the forgot password link. On the Login/Register Page - click on the link - Forward Password. Please enter your username or email address. You will receive a link to create a new password via email. Once you receive the link, you can reset your new password.

No, you don't need to create an account to browse through our products or read our resources. Also, we do offer Guest checkout as it is not mandatory to create an account to place an order however we highly recommend creating your account to help you track all your orders, Update profile information, upload your artwork and Confirm your final print-ready file, receive the newsletter with latest product updates and discount information.

To make any changes to your account information, you must be "logged-in" to the site. To log in, click on the Face icon on top-right Menu of the page on the website, and click on the link labeled "Login / Register" and then enter your email address and password. You can easily update your account information by going to your account page (My Accounts) and edit your profile information.

Yes, you can access your account information from any computer or device connected to the internet and having access to our secured website. Our website is responsive and mobile-ready.

It is mandatory to log in to the website with your credentials to access your account information. Once you successfully log in to the system choose the "My Files" link from the dropdown to view all the Files/ Artwork you have submitted.

It is mandatory to log in to the website with your credentials to access your account information. Once you successfully log in to the system choose the "My Orders" link from the dropdown to view all your orders and the current printing jobs in any.

To create a new account, click on the Face icon on top-right Menu of the page on the website, and click on the link labeled "Login / Register", enter your Profile information like Name, E-mail address, Phone, and password and click on the button labeled "Register" and if all details are provided without any errors, you should be successfully registered to the Web site and your account is created. Note, your E-mail Id will be your user ID.

Each point can be used for a credit on your final order total in the payment screen. 1 point gives you a $.10 (ten cent) credit per point redeemed, so 100 points will deduct $10.00 off of your total. Points can be redeemed on the printing subtotal, promo item prices, design and logo services, sample kits and custom printing or promo product. You can redeem as many points as you want if they are available in your account. Read More

Access your PrintMagic account by clicking the User Icon located in the header navigation bar on any page on our website. To access your account section you should have already logged in to the website with your user id and password. You will get a dropdown with Links to Account Section to view your account details, orders, files, change password, or log out from the website.
Note: Only the registered PrintMagic users have an account on the website.

Our layout templates are not interactive as they are for design placement only. Depending upon which software program you are using, open the PDF or JPG file in your software program to set up guidelines. Use the red (bleed), blue (trim), green (caution zone), and green/yellow dotted lines (folding) to set up your artwork layout.

You can upload .pdf, .tif, .jpg, or .eps files. We mostly recommend .pdf files.

Vector graphics are created by illustration software such as Adobe Illustrator.

Resolution is one of the most critical aspects in ensuring a good quality of print. Image Resolution of 300 dpi, is recommended for good quality picture print.

The resolution of an image is defined as pixels per inch (PPI) or dots per inch(dpi). Each dot or pixel dimension and its resolution have a relation to the physical size of the image.

So an image of 1600 x 1600 pixel with a resolution of 72 PPI would represent an image of physical size 22.22" x 22.22". The same image of 1600 x 1660 pixels but saved with a higher resolution, say 300 PPI at around 5.33" x 5.33".

Meaning the higher the resolution, the more pixels it can accommodate in a square inch area. So the higher the resolution, the better the quality of the image and print collateral being "Non-Pixelated ".

The bleed area is an extra space added to the actual dimension of the card. Bleeds ensure strips of white paper do not show on the edges of your card when cut to size. If your design, has colors on your product that stretch to the edge of the document, it's best to let those colors stretch, or "bleed" past the edge of the product size. That ensures your colors go all the way to the edge of your document. It is a recommended practice to have all your design elements within the bleed area.

If your choice of the business card is sized 3.5" x 2" inches, then your design(artwork such as background colors or images) should extend by a quarter of an inch (.25") for each dimension of the card. As a general rule extend your design by .25" or .125" (1/8”) on each edge of the card.

So in the above example, you will submit your artwork/image of dimension 3.75" x 2.25" inches. The 1/8 inch added extra on each edge of the card will be trimmed off during the cutting process, so you get the appropriate card as ordered 3.5" x 2" inches.

CMYK stands for Cyan, Magenta, Yellow, and Black. The CMYK printing is one of the most common methods used for print collaterals and is also known as 4-color-process printing.

The artwork/files submitted to us should be the color mode of CMYK as one of the criteria to qualify as a print-ready file.

Files submitted are in other colors modes such as RGB or Pantone, then as a standard print practice, they will be converted to CMYK during our proofing check process.

Note: The conversion from other color mode formats to CMYK may cause a shift in the colors.

Dual Raised Printing is a specialized embellishment technique that features two distinct raised textures, creating a striking visual and tactile contrast. These cards are printed on 16pt paper, laminated with a 1.5mil scuff-resistant, soft-velvet suede finish, and enhanced with either:

• Two different raised foil colors, or
• A combination of raised UV and one raised foil color.

Design Note:
To create a Dual Raised product, you must provide two separate mask files in addition to your artwork—one for each raised embellishment. You can choose between two raised foil colors or one raised foil color combined with raised UV.

When submitting files for print, Dual Raised jobs need a ‘separate’ files also known as the “Mask” file which is in addition to standard CMYK artwork files. The ‘mask’ file reflects the area which will have the special print treatment. This is how you can prepare files for Raised Foil printing:

Step 1: Identify the area(s) you want to apply to the Dual Raised locations of your design. (Sample shown will be processed with Gold and Holographic Raised Foil)

Identify the areas (text/logo) from your artwork / design file. Sample design for your ref.

Step 2: Prepare a separate mask file in Vector Format. Two mask files will need to be created. (Sample shown will be processed with Gold and Holographic Raised Foil)

For each printed side that has raised application, create a separate file with only raised elements. The file will be black and white, where the black represents the areas of raised application.

Note: The elements should be created 100% black and as a vector format.

Step 3: Check alignment and remove CMYK elements.

You should practice and make sure that your artwork, both the standard CMYK and mask file are aligned correctly.

Once you are satisfied with the alignment, you can delete the elements from the standard CMYK file which are available within the mask file. Thus, ensuring that you provide a solid background to the foil printing.

CMYK File sample.

Step 4: Saving the artwork files for submission

Save your artwork files with proper naming conventions, so that it is easy to identify which file is to be used for the printing process. For example, a Dual job with Dual Raised application on front only will have the following names:

1. File-Name-Front-CMYK
2. File-Name-Front-Gold-Mask
3. File-Name-Front-Holographic-Mask
4. File-Name-Back-CMYK

Final Product

You can choose either two foil colors or one foil color with a raised spot UV option. Dual-raised foil jobs require two mask files: a raised-foil mask file and a second mask file for either another raised foil color or raised spot UV, along with the regular print file. The mask file must be a vector file created in a program like Adobe Illustrator.

When setting up the mask file, use solid 100% black (C 0%, M 0%, Y 0%, K 100%) to indicate where you want the foil. Do not use shadows, glows, or grayscale images, as they will not produce the desired effect. Any white areas in the mask file will indicate no foil. Knockouts are not recommended since there may be a shift of up to 1/16” when the foil is applied.

Printing Under the Foil Mask

It is highly recommended to use a solid background behind the foil mask. Artwork or text placed under the foil mask may become visible through the foil, which can affect the final appearance. Knockouts are not advised, as there may be a slight shift in alignment during the application process.

Ensuring the Best Results for Dual-Raised Foil Cards

To achieve the best results, foil coverage should not exceed 30% of the total artwork. Exceeding this limit may result in a wavy or uneven finish. However, up to 50% coverage is acceptable when using patterns, thin strokes, or small shapes. Ideally, the maximum recommended foil coverage for a single area should not exceed 1” x 1”.

Minimum Font Size for Raised Foil Artwork

For the best readability, font sizes should be at least 10pt. If using bold fonts or fonts with thicker strokes, it is recommended to use a minimum font size of 12pt to ensure clarity and sharpness.

Yes, we offer design services for mask file preparation. Contact Us or send us an email with your design files at [email protected]

We offer Foil printing on a 14pt Uncoated & 16pt C2S Premium Gloss Paper. If you wish to have a smooth fill, you can choose 16pt C2S Premium Gloss Paper with a Silk Lamination. You will get a Foil Printed product on a smooth feel paper.

In foil printing we offer 7 foil colors, however, a print job can only have 1 of these 7 colors. If you need 2 different foil colors on the same print job check our akuafoil print products.

• Akuafoil Business Cards
• Akuafoil Hang Tags
• Akuafoil Postcards
• Akuafoil Trading Cards

Yes, gradients can be printed in akuafoil printing. However, foil printing offers 7 different solid foil colors.

Check our akuafoil print products.

• Akuafoil Business Cards
• Akuafoil Hang Tags
• Akuafoil Postcards
• Akuafoil Trading Cards

Yes, we can print Foil and Spot UV on the same card provided Foil and Spot do not overlap. Also, while submitting the files for printing you will need to source Mask files for Spot and Foil separately.

When submitting files for print, foil jobs need a ‘separate’ file also known as the “Mask” file which is in addition to standard CMYK artwork files. The ‘mask’ file reflects the area which will have the special print treatment. This is how you can prepare files for Foil printing:

Step 1: Identify the area(s) you want to apply the Foil to.

Identify the areas (text/logo) from your standard CMYK artwork file.

Step 2: Prepare a separate mask file in Vector Format.

For each printed side that has a foil application, create a separate file with only foil elements. The file will be black and white, where the black represents the areas of foil application.

Note: The elements should be created in 100% black and as a vector format

Step 3: Check alignment and remove CMYK elements.

You should practice and make sure that your artwork both the standard CMYK and mask file are aligned correctly.

Once you are satisfied with the alignment, you can delete the elements from the standard CMYK file which are available within the mask file. Thus, ensuring that you provide a solid background to the foil printing.

Step 4: Saving the artwork files for submission

Save your artwork files with proper naming conventions, so that it is easy to identify which file is to be used for the printing process. For example, a Foil job with Foil application on both sides will have the following names:

1. File-Name-Front-CMYK
2. File-Name-Front-Mask
3. File-Name-Back-CMYK
4. File-Name-Back-Mask

Final Product

• Always use solid color behind the Foil application. We do not recommend having any artwork or text under the foil mask since it might be visible through the foil mask.
• Foil Coverage should be no more than 30% of the artwork, otherwise, the foil will be wavy and will not look good. The only time a 50% coverage is acceptable is with patterns, thin strokes, or small shapes. Ideally, the size of the area, shape, or image covered with foil should not exceed 1in x 1in.
• We do not recommend having fonts smaller than 10pt on the Foil Artwork. However, if you use fonts with thicker strokes or bold fonts, we do not recommend having fonts smaller than 12pt.
• The line strokes should be no less than 1 pt.
• Avoid thin line-arts and fine details for Foil application

Foil printing is the process of applying a thin coat of metallic or pigmented foil to paper stock using a combination of heat, and pressure. It is used to create a special looking printed piece on your artwork. Foil printing is the best way to give your products a high-end and customized look with effects such as elegant metallics, ultra-glossy colors, and high-tech effects.

For orders with Foil Stamping with up to 36 total square inches of coverage, there is no additional charge for dies. For order not within these parameters custom quote is provided. Charges for dies vary according to the size and amount of detail in your design. We will notify you of any additional costs before processing your order.

Yes, we offer design services for mask file preparation. Contact Us or send us an email with your design files at [email protected]

Spot UV has a flat finish whereas Raised Spot UV has a raised finish, that if you run your fingers over the card you will feel the UV. The depth of the UV is approximately 50 microns.

Yes, we can print Spot UV and Foil on the same card provided Spot UV and Foil do not overlap. Also, while submitting the files for printing you will need to source Mask files for Spot and Foil separately.

Yes, This will be like a Super Gloss coating all over the card. When order you will need to select the option of Full UV coating, rather than Spot UV.

When submitting files for print, SPOT UV jobs need a ‘separate’ file also known as the “Mask” file which is in addition to standard CMYK artwork files. The ‘mask’ file reflects the area which will have the special print treatment. This is how you can prepare files for SPOT UV printing:

Step 1: Identify the area(s) you want to apply the Spot UV to.

Identify the areas (text/logo) from your standard CMYK artwork file.

Step 2: Prepare a separate mask file in Vector Format.

For each printed side that has SPOT UV application, create a separate file with only SPOT UV elements. The file will be black and white, where the black represents the areas of SPOT UV application.

Note: The elements should be created in 100% black and as a vector format.

Step 3: Check alignment

You should practice and make sure that your artwork both the standard and mask file are aligned correctly.

Step 4: Saving the artwork files for submission

Save your artwork files with proper naming conventions, so that it is easy to identify which file is to be used for the printing process. For example, a Spot UV job with Spot UV application on both sides will have the following names:

1. File-Name-Front-CMYK
2. File-Name-Front-Mask
3. File-Name-Back-CMYK
4. File-Name-Back-Mask

Final Product

• SPOT UV Coverage should be no more than 30% of the artwork. Otherwise, the cards will be stuck together and become a block of cards. Up to 70% coverage is acceptable only with patterns, thin strokes, or small shapes. Ideally, the size of the area, shape, or image covered with raised foil should not exceed 1in x 1in.
• We do not recommend having fonts smaller than 9pt on the SPOT UV Artwork.
• The line strokes should be no less than 0.5 pt.
• Use proper kerning between the text to avoid smudging of the clear coating.
• When creating the mask file for fine details, cover it with the solid fills rather than just the design as is.

Spot UV is the process of applying a clear, shiny coating to specific areas of artwork to create an eye-catching contrast, giving your artwork a luxury product effect.

Yes, we offer design services for mask file preparation. Contact Us or send us an email with your design files at [email protected]

When submitting files for print, Raised SPOT UV jobs need a ‘separate’ file also known as the “Mask” file which is in addition to standard CMYK artwork files. The ‘mask’ file reflects the area which will have the special print treatment. This is how you can prepare files for Raised SPOT UV printing:

Step 1: Identify the area(s) you want to apply the Raised Spot UV to.

Identify the areas (text/logo) from your standard CMYK artwork file.

Step 2: Prepare a separate mask file in Vector Format.

For each printed side that has Raised SPOT UV application, create a separate file with only Raised SPOT UV elements. The file will be black and white, where the black represents the areas of Raised SPOT UV application.

Note: The elements should be created in 100% black and as a vector format.

Step 3: Check alignment

You should practice and make sure that your artwork both the CMYK standard and mask file are aligned correctly.

Step 4: Saving the artwork files for submission

Save your artwork files with proper naming conventions, so that it is easy to identify which file is to be used for the printing process. For example, a Raised Spot UV job with Raised Spot UV application on both sides will have the following names:

1. File-Name-Front-CMYK
2. File-Name-Front-Mask
3. File-Name-Back-CMYK
4. File-Name-Back-Mask

Final Product

• Recommended UV coverage for artwork is less than 30%. Up to 70% coverage is acceptable only with patterns, thin strokes, or small shapes.
• We do not recommend having fonts smaller than 9pt on the Raised SPOT UV Artwork.
• The line strokes should be no less than 0.5 pt.
• Use proper kerning between the text to avoid smudging of the clear coating.
• When creating the mask file for fine details, cover it with the solid fills rather than just the design as is.

Raised Spot UV involves a special spot UV process where a layer of UV ink with a depth of 50 microns is applied to your artwork on a specified area of your design, thus giving that area a raised effect.

Raised Foil printing is the process of applying a thin coat of metallic or pigmented foil to paper stock using a combination of heat, and pressure, which appears as a raised surface on the printed stock. It is used to create a special looking printed piece on your artwork. Raised Foil printing is the best way to give your products a high-end and customized look with effects such as elegant metallics, ultra-glossy colors, and high-tech effects.

• Ensure that the Foil Coverage should be no more than 30% of the artwork, otherwise the foil will be wavy and won’t look good.
• Do not have any Text behind the Foil.
• Avoid thin line-arts and fine details for Raised Foil application.
• Use Bold fonts with proper kerning between characters.
• We do not recommend having fonts smaller than 10pt on the Raised Foil Artwork. However, if you use fonts with thicker strokes or bold fonts, we do not recommend having fonts smaller than 12pt.
• The line strokes should be no less than 1 pt.

When submitting files for print, foil jobs need a ‘separate’ file also known as the “Mask” file which is in addition to standard CMYK artwork files. The ‘mask’ file reflects the area which will have the special print treatment. This is how you can prepare files for Raised Foil printing:

Step 1: Identify the area(s) you want to apply the Foil to.

Identify the areas (text/logo) from your standard CMYK artwork file.

Step 2: Prepare a separate mask file in Vector Format.

For each printed side that has raised the foil application, create a separate file with only raised foil elements. The file will be black and white, where the black represents the areas of raised foil application.

Note: The elements should be created in 100% black and as a vector format.

Step 3: Check alignment and remove CMYK elements.

You should practice and make sure that your artwork both the standard CMYK and mask file are aligned correctly.

Once you are satisfied with the alignment, you can delete the elements from the standard CMYK file which are available within the mask file. Thus, ensuring that you provide a solid background to the foil printing.

Step 4: Saving the artwork files for submission

Save your artwork files with proper naming conventions, so that it is easy to identify which file is to be used for the printing process. For example, a Foil job with Foil application on both sides will have the following names:

1. File-Name-Front-CMYK
2. File-Name-Front-Mask
3. File-Name-Back-CMYK
4. File-Name-Back-Mask

Final Product

Mask files are produced for the printer to know the exact location of the special finish to be applied on the product. Vector format files are recommended for their quality output. As raster formats are based of pixels they appear distorted/Jagged edges with the different color tones at the border/edges, so there are chance that the mask files might get rejected at prepress. Artwork in the mask files are to be produced in 100% K. To avoid rejection and get a High-quality output it is always best practice to design Mask files in Vector format.

Foil has a flat finish foil whereas Raised Foil has a raised foil finish, if you run your fingers over the card you will feel the foil. The height of the foil is approximately 60 microns.

Yes, we offer design services for mask file preparation. Contact Us or send us an email with your design files at [email protected]

Yes, printing Akuafoil and SPOT UV are possible. In fact, when the Akuafoil printing is combined with SPOT UV the final output produced has a sparkling foil finish and an ideal reflection giving the product a premium feel.

Yes, with Akuafoil it is possible to printing custom colors and multi-color jobs for foil finishes.

Yes, very much! Akuafoil provides the opportunity to print 2 different foil colors in one printed piece.

If you need Flat Foil Stamping, check our Foil finish products (Foil Business Cards, Foil Postcards, Foil Flyers, Foil Hang Tags)

Yes, printing gradients with Foil is possible in Akuafoil. With Aquafoil, you can turn a wide range of CMYK colors into multi-colored foils. Aquafoil uses a special processed foil system that is applied under a 4/c process to create an array of foil colors.

If you need Flat Foil Stamping, check our Foil finish products (Foil Business Cards, Foil Postcards, Foil Flyers, Foil Hang Tags)

Like normal Foil Printing artwork requirement, even Akuafoil printing needs two files CMYK Artwork File and Mask Artwork File to indicate where Akuafoil to be applied.

When preparing the Mask file for Akuafoil Printing use 100% K where Akuafoil needs to be applied and white where the Akuafoil is not to be applied. Also, ensure to design the mask file in vector file format.

With traditional printing methods, you can print a limited # of Foil on your product. But, with the advancement in technology now it is possible to print multiple foil colors on your product, this new technology is called Akuafoil printing.

As we know that foils can be printed in solid colors, but with Akuafoil it is possible to print Gradients and multi-color foils. Akuafoil uses a special processed foil system that is applied under a 4/c process to create an array of foil colors. When you want your product to stand-out Akuafoil printing is what you need.

White ink printing on Brown Kraft paper is possible when a White mask file is shared along with the CMYK file for printing. If a white mask file is not provided, the white color within the artwork won’t print on Brown Kraft paper.

The white mask file has used an overprint to get the white ink printed on the Brown Kraft Paper. Also, the white mask files assist in printing vibrant, and crisp colors.

The white mask file acts as a base for CMYK providing a bright white surface. Areas without white ink will appear darker due to the color of the stock.

Hence, when printing white ink on Brown Kraft Paper you are be required to submit an extra artwork file along with your design files. This extra artwork file is called White Mask File.

Preparing Mask file: Create a black and white pdf file with black color values of K = 100% (C=0 M=0 Y=0 K=100). Black areas represent where you want the finish to be applied and white means no finish will be applied.

Remember the following when creating a white mask for your white ink base:

• A white ink base will be printed behind any color that’s in your Artwork Layer.
• Areas with color but without a White Mask will be printed with color directly on the material.
• Areas with color and a White Mask will be printed as an opaque or solid color.
• Areas with a White Mask and no color will be printed as white.

Note: White Masks file must be made in vector format and be saved as EPS or PDF. Please be aware that anything less than 100%K will be transparent and allow the brown stock to show through.

Samples

The below image represents the difference when an artwork is printed with and without the white mask file.

For printing white ink on Brown Kraft Paper white mask file is a mandatory file. See example

1. Regular CMYK Artwork: Design the file with bleeds of 0.5” on all sides of your contour artwork shape. Extend the background color or image beyond the cut line by 0.5” on all sides.

Note: The bleed artwork will be trimmed and will not be a part of your finished product.

2. Contour Cut Mask File: This file indicates where your artwork will be cut.

• This file should only consist of the Contour Cutline designed in 100% solid black (C:0, M:0, Y:0, K:100).
• Cut Mask File should be designed in vector format. We do not accept cut mask files in raster format.
• Your contour cut line should be a smooth fully closed path. No disconnected lines or open paths will cut.

Note:

• Only one cut per order will be allowed. Please do not add multiple cuts in a single file.
• Printmagic will not reprint any order attributed to improper file setup or layout.

Variable numbering is available on 14PT, 16PT, 18PT, and 100lb Gloss Cover stocks. For custom stock options, please email us at [email protected]

If you're printing color on both sides with numbering on the front, you need to submit 3 files: Front CMYK, Back CMYK, and a Front FPO file. If numbering is on the back, prepare the files accordingly. The CMYK file includes your design without the numbering and can be in PDF, JPG, JPEG, TIF, TIFF, EPS, or PNG format. The FPO file shows where the numbering should go and must be in PDF format only. The font, size, and color of the numbering will follow what's shown in the FPO.

See the image below.

Format the cells as text before entering your numbers. Right-click on the cells and select "Format Cells" and then choose "Text." Enter your numbers—you should see the leading zeros. If the zeros disappear after reopening the file, don’t worry—they are still there. As long as you saw them before saving, it’s safe to upload the CSV.

For artwork, PDF is recommended, but you can also upload JPG, JPEG, TIF, TIFF, EPS, or PNG files.

For variable numbering, only CSV (comma-delimited) file is accepted. Each record in the CSV can have up to 5 digits or characters.

Font: Calibri is standard, but Arial or Courier can also be used

Size: 14pt is standard; 10pt, 11pt, or 12pt are also allowed (not smaller than 10pt)

Color: Preferred Black ink only. But red, or white numbering is possible in special cases.

Visibility: If the background is dark, remove or lighten it behind the numbers

Length: Each number can have up to 5 digits or characters. For eg. A0001, 00001 and so on. No Special characters, underscores or dashes allowed

If your data file contains more records than the run size you ordered, you will be notified and asked to either upload a revised CSV data file with less records, or you will be asked to cancel the order and place an order for the next available run size higher than the number of records.

PrintMagic will print the artwork you provided for the full run size ordered. Variable addresses will be printed for each record in your CSV data file. The entire job, with addressed and non-addressed envelopes, will be carton-packed and delivered via the chosen delivery method.

No. PrintMagic does not proofread nor flag or correct errors. It is your responsibility to double-check and ensure the validity of your data. Invalid addresses, typos, misspellings, inaccurate zip codes, etc. are not the responsibility of PrintMagic.

Artwork file formats: We recommend pdf. You may also send the following types: jpg, jpeg, tif, tiff, eps, and png.

Data file formats: We accept CSV (comma delimited) format only. You can upload the CSV file with your artwork in the File Upload section or send us your files via email post placing the order with the details of the order.

To download a CSV template click here.

On the CSV file, the header columns should be labeled exactly as follows:

• column A: FULL NAME
• column B: COMPANY
• column C: ADDRESS
• column D: SUITE/APT
• column E: CITY STATE ZIP CODE

Here's a sample of what the Mailing List Excel sheet should look like:

We cannot guarantee the quality of inkjet printing on Envelopes with Variable Addressing, so it is not recommended.

• 3.875" x 8.875" #9 Envelopes
• 4.125" x 9.5" #10 Envelopes
• 4.375" x 5.75" A2 Envelopes
• 4.75" x 6.5" A6 Envelopes
• 5.25" x 7.25" A7 Envelopes

The Variable Addressing portion has a default font of 12pt Arial, black only.

Note:- if your CSV data file contains extremely long names or addresses, the font will automatically be resized to fit the addressing area but will be no smaller than the 9pt type.

Please see the example below:

Yes.  You will have to approve the PDF proof provided in the My Account section. The PDF proof will show an example of one address on your artwork. On Approval, we will process your order. Else new Files have to be provided in case of any issues with the current one. You can send the Files to [email protected] for further action.

Artwork is available for direct re-order on the site for 12 months. Some artwork is archived after 12 months. Please contact our customer service department if you are looking for artwork that is no longer available on the site.

The standard art check process is a free service we provide to help ensure you receive the best possible finished product. The artwork department will review your proof for common technical problems. If they find a potential problem, they will place your job on hold. An automated email will be sent, and your account will show the hold status with an explanation of the problem(s). You will have the opportunity to reject the artwork and upload revised artwork or waive the hold status. Although you may not skip the art check process, you can our customer service department.

Rich black is a color combination that will produce a deep, dark, full black off the press. Almost any color combination can be considered a rich black if there are 100% black ink and at least 1% of at least one other CMY colors. Our recommended rich black combination is 60% Cyan, 40% magenta, 40% Yellow, 100% Black.

For critical colors, we always recommend that you order a hard copy proof for your print job. PrintMagic calibrates our presses every day to ensure consistent color reproduction. Although we accept RGB files that we mostly recommend converting your graphics to CMYK to set color expectations to what a printing press can produce. RGB images are assigned Adobe RGB unless tagged with a custom profile. CMYK files are always assigned Gracol2013.

We allow upto 2GB files. However if you have Files larger that 2 GB, please write to us at [email protected] and we can share a secure FTP link for uploading your files for order processing.

Offset printing uses 4-color inks, C (Cyan), M (Magenta), Y (Yellow), K (Key or Black), also known as CMYK. The ink is applied in layers to produce the final colors. Like a painter’s palette, mixing the 4 inks can produce hundreds of thousands of colors. PMS or spot colors will be converted to the closest CMYK equivalent color during the proofing process.

Have the borders of your artwork at least 0.125” thick and set up with proper bleeds so that when the final product is cut, there are no uneven borders on your product.

Every artwork which has a Background Color or Image, and which needs to be all the way to the edges requires the file to be set up with bleeds. To get proper bleeds the Background Color or Image should extend beyond the cut size of the product, in order to keep the uniform look of the finished product.Please keep all the text and important images/logo at least 0.125” inside the cut-line.

For print products, the recommended minimum resolution is typically 300dpi. As a standard practice, the image resolution at 300 PPI, is considered the final printed size. While an image of low resolution 72 dpi can be printed and shipped to our clients, but the print quality will be pixelated and blurry. As a standard pre-flight quality check, our quality prepress team checks for Artwork files with Low-resolution and may put the printing "ON HOLD" to avoid such files (low-quality resolution files) from getting printed unless approved by the customer.

For printing, we request you to share your artwork designed in CMYK color space, unless you have a special color requirement. If a Special color is required, please use PMS colors for the same. If you submit your artwork with RGB color space, our prepress proofing team with fix the colors to CMYK values. But, be advised that the RGB colors are used in the artwork there might be a shift in color while conversion from RGB to CMYK and you might not be satisfied with your job.

Artwork is available for direct re-order on the site for 12 months. Some artwork is archived after 12 months. Please contact our customer service department if you are looking for artwork that is no longer available on the site.

The standard art check process is a free service we provide to help ensure you receive the best possible finished product. The artwork department will review your proof for common technical problems. If they find a potential problem, they will place your job on hold. An automated email will be sent, and your account will show the hold status with an explanation of the problem(s). You will have the opportunity to reject the artwork and upload revised artwork or waive the hold status. Although you may not skip the art check process, you can our customer service department.

We allow upto 2GB files. However if you have Files larger that 2 GB, please write to us at [email protected] and we can share a secure FTP link for uploading your files for order processing.

An artwork charge for promotional products normally applies to all orders unless you send your entire imprint file in an acceptable file format. If you require only a small change in artwork — such as the addition of a website address or phone number — we will be glad to handle that at no charge. If you require a more complicated artwork change, a fee may apply. Complicated artwork may require an additional fee.

Rich black is a color combination that will produce a deep, dark, full black off the press. Almost any color combination can be considered a rich black if there are 100% black ink and at least 1% of at least one other CMY colors. Our recommended rich black combination is 60% Cyan, 40% magenta, 40% Yellow, 100% Black.

• 4-COLOR PROCESS
• COLOR IMPRINT
• CUSTOM LABEL PRINTING
• DEBOSS
• DIRECT PROCESS
• EMBROIDERY
• EPOXY DOME
• HXD
• INFUSION
• LABELING
• LASER
• LASER - APPAREL
• MIXED MEDIA
• OFFSET PRINTING
• PHOTOGRAFIXX
• STAMPING
• SUBLIMATION
• TRUE EDGE TRANSFER

The most common method of achieving color in printing is referred to as CMYK, four–color process, 4/c process, or even just process.

Color imprint method utilized to transfer ink colors onto your item with a printer.

We offer select styles with an "imprint panel" inside the neck or on a pocket bag, allowing you to add a unique personal message or create a branded collection.

*Label Print must be done in conjunction with another decoration method.

Ideal for waterproof and other technical fabrics, deboss uses a die that's heat-pressed into the material, creating a striking 3D appearance.

This four-color process can reproduce the widest range of hues with the fewest inks. It is available only for white items.

Embroidery refers to clothing that has a pattern or logo stitched into its fabric.

Add dimension and shine to your one-, multi- or 4-color logo by placing it under a clear, high-gloss polyurethane dome with a black bezel. Logos are maximized for the best possible display and then placed on a white background unless otherwise specified.

HXD combines the raised surface and high-value appearance of embroidery with the range of colors found in True Edge Transfer for a new level of branded apparel.

inFusion is a decorating method that seamlessly joins logos with our custom-made fabrics, creating a stylish image that is both lightweight and permanent.

An ideal decorating method for items such as lip balms. Customization for brand visibility with four-color imprinting can be placed onto clear, white, or holographic TufGloss™ labels. They are scratch-resistant and waterproof.

Laser printing is an electrostatic digital printing process.

Laser engraving gives your logo a clean, distinguished appearance by precisely etching the artwork into the material’s surface.

Mixed Media is a bold new decorating method that combines two processes. Using a laser as the base for embroidery, transfer, or PhotoGrafixx overlay.

Offset printing is when 4 colors (CMYK) are combined to print a wide range of colors. This process is most common in photographs. When blended, these colors reproduce the widest range of color.

These classic methods allow you to leave an impression of your logo on a material’s surface.

A permanent heat-transfer method, sublimation incorporates multi-color and half-tones for unique designs that won’t crack or peel.

True Edge Transfer is a cutting-edge heat transfer process that provides superior clarity and precision to the printed artwork on the garment.

You can always order at PrintMagic as a Guest user. So account creation is not required. However, we recommend that you Login to your account and place order. This way all your orders will appear in your My Account >>> My Jobs page. This allows for easy tracking of all jobs on one page.

However, even when you have an account but placed a Guest order, we will be able to link your guest account order with your primary account. Please call us at 888.391.0199 or write to us at [email protected] and we will be happy to assist.

Yes, you can place an order without the artwork. Once we receive your order, we will send you an email with Link to an Artwork Upload page.

You can also provide us your artwork when you have it by emailing them to [email protected]. Your order status will remain on-hold till we receive your artwork. Once artwork is provided, our proofing team reviews artwork and changes order status to "In Review".

You will receive an email confirmation notification for your order right away after you place it. If you do not receive a notification email, please contact us or call us at 888.391.0199.

You can check it by logging into your account and viewing your order listing page. Once your order ships, the status changes to Shipped and we notify you of shipping tracking # via email.

Contact us, send us an email at [email protected] or call us at 888.391.0199. Our customer success team will review your order and advise on possible changes. They will also guide you through any incremental / adjustment charges or refunds as a result of Shipping address or Ship method changes.

Order specs changes may be possible before you approve your print job design file. Please contact us or call us at 888.391.0199. You may also send an email to [email protected] requesting your change.

To cancel an order, please contact us or call us at 888.391.0199. Please be reminded, an order may be cancelled given that no work has been completed for that order and it has not been sent to Production. Once the order is in production, it cannot be cancelled. A Customer Service Rep will inform you of applicable cancellation charges if any.

For your security, we do not practice taking credit card information on phone or via online chat or emails. We recommend that you use our secure Online Payments page during checkout to make all payments and do not share credit card information via Phone, Chat or Email.

We accept all major credit and debit cards for all Online Payments. We also accept cash, money orders, certified bank checks and Paypal on a case-by-case basis. Contact Us for details. Please note that where cash, money orders or certified bank checks are the method of payment, we would need to receive the full payment prior to the order going to production.

Cheques are only acceptable through our Corporate Accounts program and on a case-by-case basis. You may inquire about this further by contacting us.

The following information is needed to complete your online transaction:

Credit card number, cardholder name, expiration date, and security code
Billing information
Your name, address and phone number as they appear on your credit card statements

Your credit card information is not stored or associated in any way with your account information on our website. All stored credit card details are securely managed by Stripe.com to help ensure your data is safe. Stripe.com offers PCI compliant credit card handling, thus ensuring we offer the highest level of Payments Card Industry security to our customers.

Absolutely. Our site is protected by SSL Certificate issued by GoDaddy. Using GoDaddy's SSL technology, all online transactions on our site are completely secured and encrypted for privacy. You can see our GoDaddy Certificate Secured Site Seal on the bottom of our web pages. We understand your concern about giving your credit card information online and we'd like to assure you that shopping with us online is 100% safe and secure.

Yes, PrintMagic ships to all locations within The United States.

We also ship to Canada.

If you need any further assistance, we would be glad to help, send us your queries by email: [email protected] or call us +1 888 391 0199 or Chat with us Live Chat.

Yes, PrintMagic ships to Canada.

Please email us at [email protected] with your Canada shipping address, and we will share a quote with you that includes the shipping cost.

If you need any further assistance, we would be glad to help. Please call us +1 888 391 0199 or Chat with us Live Chat.

The Shipped email that is sent out has the Shipping tracking number shared. You can use the tracking number with the final delivery leg made by USPS at usps.com Once the package has been delivered to a USPS facility, the USPS tracking information will become available.

When you choose Group Shipping, there is a chance of your turnaround time being extended by at least a day. As all the products are shipped together, there is a possibility of delay in turnaround if one of them isn’t ready on time, thus delaying the whole order.

We prepare your package for shipping after the Production completion of your order. The day after your order is shipped is considered as Day 1 of shipping. As an example, if your Order's Production completion day falls on a Tuesday, and it ships the same day, Day-1 of shipping would be Wednesday. If you have selected 2-day shipping, your order should arrive at your location by Thursday end of the day.

Also, note extended shipping time due to holidays and non-business days will add to the number of days.

At present we do not offer free shipping. But, we are constantly working to reduce our costs and pass on the savings to our customers by offering great deals, discounts and offers.

Normally, all packages are delivered before 8 pm on the date of delivery. But, if you do not get your package delivered on the delivery date you can reach out to customer service department and we will be glad to help!

No, shipping speed does not include production time. Production time is the time required to complete all in-house production steps which includes plating, printing, bindery and packaging once you approve your proofs.

The number of days for delivery depends on the shipping method you choose. As part of the online order process, we show you the shipping charges for ground, 3-day, 2-day, and next day shipment.

If you need an item to delivered faster than the production time shown, please contact our customer service department.

Sure! Please contact our customer service department or email us we would be happy to assist.

If your product is damaged during shipping, please contact our customer service department. A quality assurance claim will be started to resolve the issue as soon as possible.

Yes, we do ship to a residential address. Just fill out the shipping address as usual.

Oh no! We are sorry that your print has been damaged! Send us an email at [email protected] with pictures of damaged product or any relevant details and we will work with shipper or reprint to resolve the issue ASAP.

Your points only expire 12 months from your last shipped order. Any order that ships before your points expire will extend your point expiration date for another 12 months. Expired points can not be reinstated or rewarded but you can earn new points if prior earned points have expired.

The more you spend the more points you can earn.When you hit our tier spending thresholds within 12 months you will progress into the higher levels of the program and you will get BONUS points on every order.There are special surprise awards and perks for our top tiers as well.

You are awarded one point on every order for the amount you pay for printing, promo goods, design or logo services, sample kits and custom printing. You will need to still pay certain fees and for tax, if applicable and shipping. For example, a Level 1 member places an order for business cards and the subtotal was $100 and they paid $15 shipping and $10 in tax, this member would earn 100 points (good for $10 off a future order).

Each point can be used for a credit on your final order total in the payment screen. 1 point gives you a $.10 (ten cent) credit per point redeemed, so 100 points will deduct $10.00 off of your total. Points can be redeemed on the printing subtotal, promo item prices, design and logo services, sample kits and custom printing or promo product. You can redeem as many points as you want if they are available in your account. Read More