How do I cancel my order?

To cancel an order, please contact us or call us at 888.391.0199. Please be reminded, an order may be cancelled given that no work has been completed for that order and it has not been sent to Production. Once the order is in production, it cannot be cancelled. A Customer Service Rep will inform you of applicable cancellation charges if any.

How do I change my specifications after I place my order?

Order specs changes may be possible before you approve your print job design file. Please contact us or call us at 888.391.0199. You may also send an email to requesting your change.

I’ve just placed my order but I need to change the shipping address, can I do that?

Contact us, send us an email at or call us at 888.391.0199. Our customer success team will review your order and advise on possible changes. They will also guide you through any incremental / adjustment charges or refunds as a result of Shipping address or Ship method changes.

How can I track the order status?

You can check it by logging into your account and viewing your order listing page. Once your order ships, the status changes to Shipped and we notify you of shipping tracking # via email.

How will I know you received my order from the website?

You will receive an email confirmation notification for your order right away after you place it. If you do not receive a notification email, please contact us or call us at 888.391.0199.

Can I place an order without artwork?

Yes, you can place an order without the artwork. Once we receive your order, we will send you an email with Link to an Artwork Upload page.

You can also provide us your artwork when you have it by emailing them to Your order status will remain on-hold till we receive your artwork. Once artwork is provided, our proofing team reviews artwork and changes order status to "In Review".

Do I need to create an account before ordering?

You can always order at PrintMagic as a Guest user. So account creation is not required. However, we recommend that you Login to your account and place order. This way all your orders will appear in your My Account >>> My Jobs page. This allows for easy tracking of all jobs on one page.

However, even when you have an account but placed a Guest order, we will be able to link your guest account order with your primary account. Please call us at 888.391.0199 or write to us at and we will be happy to assist.