General Frequently Asked Questions
If the printed product delivered to you does not meet the standards or has defect in them. You can reach us via Online Chat or by taking digital images of the problem in your product and emailing them to email@example.com with the order# in the subject line.
Our Quality Team will check the digital images, evaluate them with the artwork that was submitted determine the cause in quality lapse if any and will either decide to send them to Reprint or conclude that the printed product meets the standard requirements and respond back to the customer with the findings.
Depending on the quantities the jobs are run on different presses. If the quantity is less than 500 job it is run on Digital press whereas, quantities higher than 500 are run on Offset Press, which might result in shifts (color, coating, and quality).
Also, we use a gang run process where many jobs are put on a batch together and this can slightly affect color. We cannot guarantee color matching between jobs, sets, different stocks, previous runs and other printers.
*disclaimer: Occasionally, quantities of up to 5000 and more might be printed using digital printing to meet turnaround deadlines.
Promotional Products:Your all-inclusive price is primarily determined by,
- The product you select.
- The total number of ink colors needed for printing.
- Decoration method
- Imprint Locations
- The total quantity of items in your order.
- Paper Stock
- Printed Side
- Print Turnaround Time